After hours assistance

Anywhere in the world, anytime!

We offer 24 hour Emergency and After Hours travel assistance from anywhere in the world

In Canada and USA - Please call 902-423-3806 or 1-888-551-1181

Outside Canada - Please call 902-423-3806 direct


Why LeGrow's Travel

“We, at LeGrow's Travel, through knowledgeable and caring people, take pride in providing superior service and value to our customers.” - Mission Statement  

Travel Alerts
Duty of Care
Client Account Statement
Grasp Management Reporting
Advanced Check In Reminder
Mobile App
Concur Online Booking Tool
After Hours Assistance Centre Email Capability
Unused Ticket Tracker
Supplier Negotiations
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Executive Summary

LeGrow's Travel is first and foremost Canadian!  We have grown steadily through both acquisition and expansion since opening the first storefront in 1949 in Halifax, Nova Scotia.  Currently LeGrow's Travel has over 100 locations across Canada trading under Maritime Travel and LeGrow’s Travel (Newfoundland and Labrador) and is the largest privately owned Canadian Travel Company offering a full service, high-touch experience with a focus on both Business Travel and Leisure travel and related offerings. We generate over $320 million in annual sales and employ over 500 people across the country.  Our client base includes multiple entertainment, oil and gas, industrial, educational institutions and professional firms across Canada. 
 We take pride in our unique ‘boutique’ approach to service and in having one of the most experienced teams in the country with our counsellors having, on average, 15+ years of industry experience.  We provide expertise to over 1,000 corporations across Canada and service the needs of their US divisions as well.
 Our private Canadian ownership structure leads to a flat hierarchy which combined with the vast scope, variety of clients and size of our national business, allows us to move quickly in seizing opportunities that bring value to our clients with urgency and efficiency.  The most recent examples of our proactive culture is the establishment of Air Content Direct Connect that includes both Air Canada and West Jet web content.  In fact, LeGrow's leads the Canadian market with the integration of both operating systems and continues to introduce enhancements to both systems, delivering enhanced value and access to our client base in Canada.  We have no distractions or divided loyalties outside our country by US or International suppliers.  Our focus is the Canadian marketplace.
 We are recognized as One of Canada’s Best Managed (Platinum Level) companies for the past 18 years (the only retail travel company with this honour) and One of Canada’s Best Employers (Platinum Level) for the past 3 years.  These significant achievements are based upon a culture that is built upon a foundation of excellent customer experience executed through the dedication, mutual respect for our employees and our open and fluid management model. And as Simon Sinek, noted leadership and management author says … “Customers will never love a company until the employees love it first”
At LeGrow's Travel, we will work in partnership with Your organization to undertake a number of initiatives towards the goal of helping you manage and measure your overall travel portfolio.  The key areas that we believe will achieve these goals are:

• A strict adherence to a robust travel policy which we will help you draft and customize to your specific needs and culture.

• Assurance that your travellers receive options prior to ticketing, so all cost comparisons are in front of them.

• Access to lower fares through our integrated fare search tools which search various airline and online sites to ensure that options are not missed when a traveller is booking their flights.

• LeGrow's Travel, as the largest independent retailer in Canada and through our global partnership with Radius, has significant negotiating power which we will pass on to your travellers.

• Savings in international airfare through our own consolidator division, preferred rates for hotels and car rentals (including Expedia rates)throughout the globe, plus the ability to track your spend and help you negotiate your own programs, will help drive savings to your bottom line.

• Access to global fares:  availability and discounts through our Radius partner network.

• Our duty of care reporting which allows us to track where your travellers are at any time.

• Another service LeGrow's Travel provides is our E-travel alerts which are issued to a traveller if there is a red or orange alert in the international destination that the traveller is visiting.

• LeGrow's Travel provides its travellers access to its 24-hours-a-day, 7-days-a-week, 365-days-a-year, “After Hours Business Travel Assistance” line available throughout Canada and around the world.  All after-hours service is provided using Legrow's Travel’s own employees and is now available via email as well as via phone.

• Legrow's Travel will help you audit and measure your spend through the usage of our unique technologies including our Unused Ticket Tracker report which reports on your existing traveller credits, so money is not left on the table; our Client Account Statement which will help you reconcile your credit card statements; monthly Management Reporting that looks at your overall spend and trends, as well as provides benchmarking and analysis, so you can see how you are performing compared to your peers; plus the skills of our experienced counsellor teams with an average of 15+ years in the industry.

• LeGrow's Travel has recently integrated an advanced check-in reminder which is sent 24 hours in advance to the traveller reminding them that they can now check-in for their flight.

• The LeGrow's Travel Mobile App: Quick access to our travel services while on the go!

As one of Canada’s “50 Best Managed Companies” every year since 1998 (including induction into the “Platinum Club” since 2004), and as one of Canada’s Best Employers, we are a proven entity in delivering the strategic program that you can rely on.
For more information on our services, please contact
Kathy Coyle, Vice President, Business Travel Management


Travel Alerts

LeGrow's Travel utilizes an alert service (E-Travel alerts) for clients which sends an e-alert to a traveller with an itinerary outside of North America, alerting them to any "crisis or warning” events that could affect their destination.

Duty of Care

LeGrow's Travel can also provide you with our Crisis Management reporting through our online reporting tool “Grasp”. Crisis Management Reporting allows you to quickly see who is, was, or will be traveling to any destination. Also included is the capability to create a live custom search by traveler name, flight number, carrier, company, cost center, origin, and destination.  We also provide all the latest security advisories and security requirements related to any destination available through a direct link on our Apollo Client Statement invoice/itinerary.

Emergencies – Proactive Contact
LeGrow's Travel’s “Red Alert” team consisting of our 24/7 Emergency service team, our Operations, IT and Account Management team receives the e-travel alert notification from E-travel technologies as well as several news feeds. Once alerted we run a traveller report for the location and our agents will contact anyone near that location to make sure they are ok and are taken care of. The Red Alert team also informs the Client travel managers as to whether one of their travelers is affected and what steps are being taken to protect them.

Client Account Statement

LeGrow's Travel offers access to our unique Client Account Statement which provides a historic and real-time record of all air travel. The Client Account Statement is a summary of all transactions that will be essential for the reconciliation of your credit card statements and travel charges.  The Client Account Statement offers:
• Online access in real time through a secured password
• All invoice numbers are hot linked allowing for reprints of specific invoices
• The statement can be exported to excel and sliced and diced to your requirements by date, department codes, travel authorizations, passenger details, routing, purchase order numbers, etc.
• The statement shows the vendor name and amount charged, including the agency service fee
• Form of payment (including credit card number) is shown, GST/HST is broken out
• Balance due, where applicable, and previous balance is also highlighted on this report

Grasp Management Reporting

LeGrow's Travel produces post trip travel management reports, monthly, for most of our larger volume clients; however, these reports can also be done quarterly or annually, depending on our client’s request.  We will review our management reports with you on a regular basis and, if necessary, further tailor them to your reporting needs.  As shown, these standard reports first identify travel costs by individuals and then separate these costs by department and/or location.  Additional information is also provided as follows:
 -Executive Summary with Graphs (which includes air, car, hotel and city pair)
 -Supplier savings showing true dollars saved and opportunity for more
 -Policy/Risk Management showing exceptions on airfare bookings
 -Intended Purpose: Identify traveller's booking air travel out of policy
 -Description: Identify the reason traveller did not accept the lowest fare offered and provide detail for all instances in a specified date range
 -Air Activity Reports with highlights and individual patterns
 -Negotiated and lost savings reports
 -A range of car rental and hotel booking reports to assist in reviewing your organization’s travel activity providing valuable information, useful in negotiating better rates
 LeGrow's Travel will use the information provided by these management reports to assist you in negotiating improved rates with those suppliers that your travellers use most frequently.
 In addition to our standard management reports, LeGrow's Travel would also provide a data feed to allow you to consolidate your data with a parent company on a global basis.

Frequency of Delivery
 As indicated, reports can be received monthly, quarterly, semi-annually or annually, depending on how often you would like to receive them.  Reports are emailed on the 10th of the month following travel.  For example, travel reports for the month of April would be received by you on the 10th of May.

Advanced Check-In Reminder

Mobile App

The LeGrow's Travel App provides important contact and travel services information to both our corporate and leisure customers:

• Access to all the most important information in a single app. No need to track down and go to multiple websites while you are on the go.

• Emergency Travel Service - all channels of contacting our Emergency Travel Service are available within the app itself, including phone numbers based on location and Email. So when you need to contact someone right away, you have one spot to go to.

• Save your upcoming LeGrow's Travel trips within our app and view while you're on the go (*viewing trip information requires internet connection). See your flight, hotel, and car rental information. You'll get to see your flight times, hotel details and confirmation number, car pick up and drop off locations and much more. You can also add your trip itinerary to your calendar on your device. Powered by Travelport ViewTrip.

• Access to our Concur Online Booking Tool, along with our Concur Online Support service. All channels of contact available within the app.

• Access to our Business Travel Management team via Email or phone, right in the app.

• Access to our Destination Services booking tool, so you can book extra items like meals, tours, events while in specific cities.

• Also includes great features for our leisure customers to find branches closest to them, find their favorite agent, get directions, along with phone and Email information for individual agents

• We will be continually adding more features into the app in the future

Get it on Google Play







Concur Online Booking Tool

The Concur online booking tool is a self-managed portal that will act as a virtual travel manager ensuring that your company is made aware of leakage by offering those that migrate to external websites and away from a traditional travel fulfillment model, a tool which contains leakage, gives your travelers the flexibility of booking their own travel within policies and guidelines while reporting the overall spend and trends to your various departments.
 LeGrow's Travel’s self-service reservation tool allows travellers or travel arrangers to book policy-compliant travel online at a much lower fee.  It automatically applies corporate policies and your negotiated contracts to ensure travellers and arrangers make air, car, and hotel reservations in-policy and on budget, and allows LeGrow's Travel to capture the booking information for analysis and management reporting purposes.
 As the administration and management of the online portal is done by LeGrow's Travel’s Concur specialists, and not a third party, future enhancements that would benefit your cost saving objectives are able to be integrated quickly and easily. 
 This booking platform is designed to:
• Give travellers and arrangers control over their travel preferences and options with “anytime, anywhere” access to self-service travel reservations capabilities;
• Allows you to continue to realize significant cost savings through the use of preferred vendors, flight passes and policy enforcement at the point of sale; and
• Enables LeGrow's Travel to deliver cost savings and ensure high adoption rates to their corporate customers while continuing to provide enhanced service.

Concur FAQ

After Hours Assistance Centre Email Capability



Unused Ticket Tracker

In the past unused credits were tracked by flagging the traveller profile and implementing a manual process within the counsellor teams. A recent significant breakthrough has been LeGrow’s ability to gain access to all of Air Canada’s unused web tickets. A significant audit concern from all our customers has been the use of unused web tickets. An unused web ticket is in the traveller’s name, so there is no way for the company to know if the traveller used the unused ticket for personal travel purposes. LeGrow's Travel now has the ability to download all of LeGrow’s unused web tickets from Air Canada’s database and match these to the unused ticket reports LeGrows's currently uses. We will know if there are unreported unused web tickets for all of our travellers. In the past, this could only be done for GDS tickets.
 Our “Unused Ticket Tracker” tracks both Web and GDS Bookings and bookings. Both the Travel Arranger and/or the traveller are notified of the expiry via an electronic alert every quarter, as well as one month prior to expiry.
 LeGrow's Travel will also configure the Concur site to allow the credits to show on the file in order to allow the traveller to decide if they would like to use those credits.
 We can also provide you with a monthly report which will detail the unused credits that are inactive.
 This reporting feature can be found on our Business Travel Management website: which will enable you to see your unused ticket credits.  This allows you to bring up your existing credits any time you wish.

Supplier Negotiations

LeGrow's Travel has an excellent relationship with all major airlines in Canada - Air Canada, WestJet, Porter Airlines, Provincial and Canada North, as well as many regional carriers. LeGrow's Travel also has existing agreements with the larger US and international carriers.

Preferred Hotel Program

LeGrow's Travel has a preferred relationship with several hotel consortium partners.  ABC and THOR are 2 comprehensive international hotel programs that LeGrow's Travel uses for its hotel program, as well as our own preferred rates with Pacrim hotels (representing over 60 brands throughout Canada), Delta hotels, Atlific hotels and many airport hotels in the major Canadian cities, as well as properties located in the business districts.
 When making reservations, our counsellors will also inquire about local special rates offered by hotels.  In many cases, these short-term discounts are not widely publicized, but may aid the hotel in improving temporarily or seasonally reduced occupancy.  We will always offer special discounts or weekend rates if available.
 LeGrow's Travel, through its corporate and leisure buying power, has negotiated preferred car rental rates with the major global suppliers:  Budget, Avis, National, Alamo, and Thrifty. 
 With the introduction of web based and consolidator (unpublished) airfares, analysis as to the feasibility of negotiated preferred air agreements will be constantly monitored by your assigned Account Manager.  This will ensure that the resources used to achieve the greatest cost savings are utilized. LeGrow's Travel will assist, if required, in the negotiation of preferred air agreements.
  LeGrow's Travel will also support any of your current negotiated car and/or hotel programs and will also monitor your travel patterns and negotiate on your behalf to obtain the best hotel and car negotiated rates for you.
 Finally, once enough data is collected, LeGrow's Travel will perform a detailed analysis to assess the feasibility of Air Canada flight passes.  We would want to be sure of the amount to purchase as the flight passes do have an expiry date.

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More Information?
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